Terms & Conditions

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Terms & Conditions

Terms & Conditions of Stevos Plumbing Maintenance

Any works carried out by Stevos Plumbing Maintenance, either quoted or otherwise, shall be subject to these Terms and Conditions in full. It is the customer/client’s own individual responsibility to read the Terms and Conditions thoroughly and pursue legal advice if required before engaging Stevos Plumbing Maintenance.

Interpretation

In these Terms:

  • “Company” means  Stevos Plumbing Maintenance as named in the Authorisation or any agents, contractors and employees hereof;
  • “Customer” stands for the Customer of Services to be provided by the company as described in the Authorisation;
  • “Website” means the company’s website – (website link) https://newgenerationelectrical.com.au/
  • Goods – All goods shall remain the property of Stevos Plumbing Maintenance until such time payment is received in full/total.
  • “Services” stands for the services and goods to be provided by the company to the customer as described in the Authorisation and covers any parts thereof; 
  • “Agreement” stands for an agreement between the customer and the company for the terms of Services. An Agreement will come into existence on the date the client signs the written Authorisation under these Terms;
  • “Authorisation” indicates a quotation as set out in the written Authorisation to hire plumbing work provided by the company to the client in response to a demand for services which sets out the quotation price and the Services’ details to which these Terms are attached (if applicable);
  • “Deposit” means the deposit price set out in the Authorisation;
  • “Price” means the quotation price as fixed by the company under these Terms as required;

Cancellation Policy

  • Stevos Plumbing Maintenance may cancel delivery of goods & services or cancel these terms & conditions at any time, providing at least 24 hours written information. The company (We) shall not be responsible for any loss or damage arising from such cancellation.
  • The client must provide Stevos Plumbing Maintenance with at least 24 hours of cancelling works/product/deal. Failure to do so will acquire a minimum charge of —-, including taxes. 
  • Placing a deposit with the company (us) secures & verifies your job. Where a deposit has been paid to us, deposits are non-refundable.

Warranty

  • Warranty shall be valid for 12 months from the invoice date. It shall only be confirmed on workmanship in the exact location & field as carried out by Stevos Plumbing Maintenance. The client must provide an original receipt for proof of work.
  • Any other site visits needed for warranty calls will be charged out at —- if no fault/defect is evident/found.
  • All valves & its parts and any specified items placed by Stevos Plumbing Maintenance must be serviced annually by Stevos Plumbing Maintenance. Failure to perform this shall void all warranties. It is the individual responsibility of the customer to arrange an appointment in that case.
  • The customer shall inspect the goods & products on completion & must report any faults/defects to parts or installation products/services within 48 hours in writing to Stevos Plumbing Maintenance of any claimed defects, a deficit in quantity or damage. The customer shall allow Stevos Plumbing Maintenance to inspect the alleged damage/defect within 7 working days from the date of written notification & allow Stevos Plumbing Maintenance to make good to Australian & consistent standards within 14 working days.
  • No warranty shall be granted on blocked sewer, drainage or stormwater.

These terms, conditions and information above apply to the use of this website. In using this website, you accept to be bound by these terms and conditions. If you do not agree to these terms and conditions, you must avoid using the site. These terms and conditions must be read (carefully) in agreement with any other relevant terms and conditions governing the use of this website.

We hold the right to change these terms and conditions from time to time. Amendments will be active immediately upon information on this website. Your continued use of the website following such information will describe an agreement by you (client) to be bound (agreed) by the terms and conditions as changed/amended.

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